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OpenAI ChatGPT

Feb 2, 2023

Flow of the week – Supercharge your Flows using OpenAI ChatGPT


In today’s fast-paced business environment, organisations are always looking for ways to improve efficiency and productivity. One of the best ways to achieve these goals is by automating routine tasks and processes. With Flows powerful innovation no-code platform, businesses can streamline their operations and supercharge their performance in a matter of hours, not months.

What makes Flows truly innovative is the ability to integrate with cutting-edge AI tools, such as OpenAI’s top completions model and OpenAI’s powerful language model, ChatGPT. With these integrations, businesses can leverage the power of AI to automate tasks and improve the user experience across different business units.

Here are just a few examples of how Flows and OpenAI’s AI tools can be used to save valuable time and resources for your business:

Customer Support: Impress your customers with instant, accurate responses to common queries in all languages, powered by the language capabilities of ChatGPT and the automation capabilities of Flows.

Content Creation: Generate high-quality content faster than ever with the help of ChatGPT and the efficiency of Flows.

Marketing: Boost your lead generation and email marketing efforts with Flows, supported by the language suggestions of ChatGPT.

Human Resources: Streamline your HR processes and improve efficiency with Flows, made smarter with the language abilities of ChatGPT.

Accounting: Simplify your invoicing and payment processes with the automation capabilities of Flows and ChatGPT.

Customer Feedback: Gather and analyze customer feedback more efficiently with Flows, made even more powerful with the suggestions of ChatGPT.

Full Onboarding Journeys: Streamline your customer onboarding process with Flows, using ChatGPT to create personalized and engaging onboarding emails and communications that guide customers through the process from start to finish. Use all that important data you push into Flows and feed it into ChatGPT to create deeply customised content for each customer – all automated!

Campaigns: Improve customer retention and reactivation with automated campaigns through Flows, using the language generation abilities of ChatGPT to create personalized and localised messages that keep customers engaged and coming back for more.

What’s even more amazing is that integrating any AI tool into Flows can be done in just days or even hours. This means that businesses can quickly and easily add new AI capabilities to their automation process as needed, without months of development time.

Don’t miss out on this opportunity to transform and truly supercharge your business!

Now – Let’s look at an onboarding journey built through Flows with AI written content:

How do you Flow it? 

Start your Flow on a registration

On successful registration – send all the data collected on the player as part of your prompt to the AI to write a short welcome onsite notification. Your prompt for the AI may include all the data collected during registration, as well as the time of year, day of the month, day of the week, weather, special events, public holidays and anything else that the AI should consider to really deeply personalise the messages for each player. With Flows you can quickly connect any application to collect the data you would like to include in your prompt!

Let’s look at an example of a prompt and the result we get from ChatGPT (our example is in English, but remember that you can ask to get the result in the customer language):

The example prompt: “Write a short welcome onsite notification message to a customer with the first name Erik that just registered at Flows online Casino. The customer is based in Sweden and living in Stockholm. The customer is 34 years old and is male. Todays date is 2023-02-02 and it is a Thursday with rain and 3 degrees celsius. Include some fun facts about the country and city in your message as well as suggestions on other activities to do in the city on this day of the week and time of year with the current weather based on their age and sex, after enjoying some spins at the online casino. ”

The response (note that the response would be available directly in your flow through the OpenAI app):

Can I create several messages in the same Flow?

Yes, create as many prompts and messages as you need for your full onboarding journey in a flow! Automate Onsite messages, emails, sms, push messages and any content you wish to push to your CRM platform with Flows and the OpenAI ChatGPT top language model. No limits – Just Flow it!

With Flows you can connect all your applications in one place in just a few minutes. Such as your Player Account Management platform. Add to your Flows to collect any data you might need to continue your flow – in real time!

Our example Flow continues with a “run later” stage, this means that the blue path will run after the X days/Hours/minutes that have been set. In our example we then call the PAM to check if the customer has made any deposit – if not, we again prompt the AI to write a new welcome email with a new offer to try to convert the player. You can continue the flow with more steps after another run later, add special bonuses, generate bonus codes, check if free spins played, send a survey and collect the answers etc. If you can think it – you can flow it!

If you want to find out more about how flows can help you to accelerate delivery and supercharge your innovation, get in touch