Nov 22, 2022
Flow of the week – Supercharge your Customer Service team to react in real-time
How do you Flow it?
Trigger on losing spin and empty walletWe start by triggering our example flow on a User Pocket event - and we route the flow to continue if the event is a losing spin and the current pocket/wallet amount is less than 1 Euro.
Can Flows store data internally?One very powerful part of Flows is our Data storage. You are able to set locks on how many times per X minutes that you wish to run a path, as well as save and fetch data. Here we show an example of fetching the last Login time for the user. Data that is saved in Flows in another Flow running on every login. Player tags and other player information can also be stored directly in Flows - or fetched from any PAM such as Pragmatic Solutions. We continue our Flow by checking if the player is a VIP.
How can we calculate the loss?As mentioned in the previous step, you can store data directly in Flows. So you can store bets and wins and calculate the loss directly in Flows. Or call your PAM using any of our quickly installed apps to collect this information. In our example we collect the total loss for the player since the last login and continue our flow if the player has lost more than X euro. To complete our Flow of the Week, we fetch all the player details that would be useful for the CS/VIP team and send all this information in a Losing VIP Slack alert to the team. Enabling them to see all the information they need quickly and in real-time, to decide on quick action for the VIP that just had a losing session. You may also calculate an immediate percentage for Cashback, or offer a bonus/freespins and send an automated message to the player. Just let it Flow!
"I am so impressed with flows as a product, both for reporting and helping to increase the engagement of our players I have found it so useful, and as a manager the time I have saved whilst flows is working in the background is invaluable. The automation possibilities seem endless, and our dedicated Flows author has been a fantastic guide, not only helping in the building and teaching, but the creative ideas they bring to the table have made a impact on our business commercially, thanks so much for this amazing product!" - Nathaniel Riley, Head of Player Operations at the WKND
If you want to find out more about how flows can help you to accelerate delivery and supercharge your innovation, get in touch