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Automating limits and RG score per age bands

Apr 28, 2023

Flow of the week – automating limits and RG score


The online gambling landscape is constantly changing, with new rules and legislation being introduced to ensure responsible gambling practices. One of the latest UKGC requirements that are likely to come into force soon is that operators must tailor betting limits for online slot machines based on the age of their customers. This is where the power of Flows can make all the difference.

With Flows no-code automation platform, your team can save weeks, if not months, of development for these types of changes. All you need to do is Flow it! Just trigger the Flow whenever a game is launched – check the customer’s age – and set the limit!

With Flows, you can also easily add Responsible Gaming and Risk scoring based on a customer’s age. No more complex Excel sheets and macros to filter out those at risk of problem gambling; just let Flows do the work and send your team an alert whenever a customer’s risk score goes above a certain level. Or take it a step further and automate limits based on the customer’s risk score!

How do you Flow it? 

Start your Flow on a customer login.

The flow is triggered on a login event; we then get the player details from the operators PAM and continue our flow by converting the date format into unix so that we can easily compare it with the current timestamp to calculate the customer’s age (in cases where this is not available directly from the PAM or in the trigger event).

We then continue the flow by checking if the customer’s age is less than 25, and if it is, we continue to add 1 point to the customer’s RG score. In this case, we add a lock first so that the point is only counted once per customer. We finish the flow by informing the RG team.

We can also expand this flow to remove 1 point when the customer turns 25. As well as add-on alerts and/or actions if the RG score goes above a specific limit.

If you want to find out more about how flows can help you to accelerate delivery and supercharge your innovation, get in touch .