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Flow of the week:

Flow of the week: Omnichannel bonus request automation

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Manually handling bonus requests can be slow and inconsistent, making it difficult to reward players accurately. This week’s Flow of the Week takes a look at Omnichannel bonus request automation with Flows across online and land-based casinos, ensuring a seamless experience. By integrating with chat tools, self-service kiosks, loyalty systems, and CRMs, casinos can issue bonuses instantly based on real-time player data.

 Omnichannel bonus automation

The problem: Manual bonus requests

Processing bonus requests manually creates delays and inconsistencies. Online players wait for agents to calculate bonuses, while land-based players rely on staff verification. Without a unified system, casinos can’t connect land-based and online play, making it harder to reward players accurately.

The solution: Omnichannel bonus request automation

Flows automates bonus calculation and crediting, ensuring rewards are based on a player’s full gaming activity. Whether in a casino, playing online, or requesting a bonus after a land-based session, Flows instantly calculates, delivers, and credits bonuses—ensuring fast, accurate, and consistent rewards across all channels.

 Omnichannel bonus request automation

 

How it works

Trigger

  • A player requests a bonus via live chat, a loyalty desk, a mobile app, or a self-service kiosk.
  • A casino staff member or automated system triggers the flow.

Bonus calculation

  • Flows retrieves the player’s recent deposit, withdrawal, and gameplay data from both online and land-based activity.
  • Factors in losses, VIP status, and segmentation rules to calculate a tailored bonus.

Bonus suggestion delivery

  • The suggested bonus is instantly sent to support agents or casino staff via Slack, Microsoft Teams, Telegram, or a kiosk interface.

Player confirmation

  • Players confirm their bonus via chat, a kiosk, or a mobile app.
  • Once confirmed, the casino agent or system triggers the next step.

Bonus crediting and record keeping

  • Flows credits the bonus directly to the player’s online account or loyalty card.
  • Logs the transaction and updates internal records.
  • If on-site, the player is notified via FlowsWave, a kiosk, or a printed receipt.

Feedback and updates

  • Players receive confirmation via chat, mobile, or a printed receipt.
  • Casino records are updated automatically.

Why it’s powerful

✔ True Omnichannel experience

✔ Connected player activity

✔ Streamlined operations

✔ Accuracy and consistency

✔ Flexibility

Deliver a seamless Omnichannel bonus experience

Want to automate bonus handling across online and land-based gaming? Get in touch to see Flows in action. Contact us  to book a demo.

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