Manually handling bonus requests can be slow and inconsistent, making it difficult to reward players accurately. This week’s Flow of the Week takes a look at Omnichannel bonus request automation with Flows across online and land-based casinos, ensuring a seamless experience. By integrating with chat tools, self-service kiosks, loyalty systems, and CRMs, casinos can issue bonuses instantly based on real-time player data.
The problem: Manual bonus requests
Processing bonus requests manually creates delays and inconsistencies. Online players wait for agents to calculate bonuses, while land-based players rely on staff verification. Without a unified system, casinos can’t connect land-based and online play, making it harder to reward players accurately.
The solution: Omnichannel bonus request automation
Flows automates bonus calculation and crediting, ensuring rewards are based on a player’s full gaming activity. Whether in a casino, playing online, or requesting a bonus after a land-based session, Flows instantly calculates, delivers, and credits bonuses—ensuring fast, accurate, and consistent rewards across all channels.
How it works
✔ Trigger
- A player requests a bonus via live chat, a loyalty desk, a mobile app, or a self-service kiosk.
- A casino staff member or automated system triggers the flow.
✔ Bonus calculation
- Flows retrieves the player’s recent deposit, withdrawal, and gameplay data from both online and land-based activity.
- Factors in losses, VIP status, and segmentation rules to calculate a tailored bonus.
✔ Bonus suggestion delivery
- The suggested bonus is instantly sent to support agents or casino staff via Slack, Microsoft Teams, Telegram, or a kiosk interface.
✔ Player confirmation
- Players confirm their bonus via chat, a kiosk, or a mobile app.
- Once confirmed, the casino agent or system triggers the next step.
✔ Bonus crediting and record keeping
- Flows credits the bonus directly to the player’s online account or loyalty card.
- Logs the transaction and updates internal records.
- If on-site, the player is notified via FlowsWave, a kiosk, or a printed receipt.
✔ Feedback and updates
- Players receive confirmation via chat, mobile, or a printed receipt.
- Casino records are updated automatically.
Why it’s powerful
✔ True Omnichannel experience
✔ Connected player activity
✔ Streamlined operations
✔ Accuracy and consistency
✔ Flexibility
Deliver a seamless Omnichannel bonus experience
Want to automate bonus handling across online and land-based gaming? Get in touch to see Flows in action. Contact us to book a demo.
