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How to automate your Jira ticket system

Dec 16, 2022

App of the month – Jira how to automate your Jira ticket process


This month the latest App to be added to our open-world app marketplace is one many of you will be familiar with, leading project management tool, Jira. From planning, tracking and prioritising work projects to managing schedules and deadlines; Jira is a tool many of us have become reliant on for almost all aspects of business.  

 However as many of you will know, as effective as it is, it’s not always a straightforward tool to use. The set-up and configuration process can be time-consuming and due to the manual process involved in using the tool, it can also be difficult to motivate team members to use it effectively. Let’s face it, none of us wants to spend hours per week manually writing, editing, updating and closing off tickets. 

 So, what if you could automate the process and create a workflow that would trigger on certain events and then create tickets in Jira on-demand singly or in batches, however, you require? Now, wouldn’t that improve your processes and empower your teams? Easier said than done, we hear you say. 

 But don’t worry that is where Flows comes into play. With Flows app marketplace you are just a click away from installing your favourite apps and systems into your Flows no-code environment without constraint so that you can build any workflow your business desires. 

 Below are a few examples of how you can use Flows with Jira to improve your internal workflow processes and cut out the time-consuming manual workload. 

 Automating onboarding Jira tickets 

Say you are a supplier and you have just signed a partnership with a new client and want to start the onboarding process asap – an exciting but also demanding time for your internal teams. As we all know there can be a lot of different stages involved in the onboarding process, and usually requires many teams to collaborate from project management and integration to development and multiple Jira tickets to be raised and managed. So, why not set up an automated workflow that will trigger events such as ‘New client sign-up, which can then be set to send tickets to Jira directly to different teams for different onboarding tasks (Cutting out the manual labour) so that the onboarding team can concentrate on the work process needed. 

 Improve your support reporting 

If you use Jira for your help desk and support ticket system then your support manager probably spends a few hours a week on reporting. With Flows, they don’t have to. You can simply set up a workflow to connect Jira with slack so that you could notify a particular user directly of the total number of raised, resolved and pending tickets at the end of each day. What’s more, you could also connect Google Docs and have your report automatically updated daily on-demand at the end of the day so that all teams who need it always have access to the most up-to-date data on demand. 

 The above are just a few examples of how you can improve your Jira experience with Flows. If you want to find out more about Flows, the marketplace, and how our no-code automation platform and how we can help you to empower your innovation contact us to book a demo.